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Inclusive Access Question & Answer

What is Inclusive Access?

The Inclusive Access program is a new textbook model in collaboration with publishers that converts books into digital content. All students in a class buy into the content, lowering the cost for everyone. All students in that class also get access to the content on the first day, and won't be billed for it until the Friday of week 2. Check with the registrar for exact date.

How much does Inclusive Access cost?

Prices are negotiated and vary depending upon the course materials chosen by the instructor, but are typically a lower retail price.

How will I get my access code?

If your instructor is using Inclusive Access, you are already enrolled. You will be notified via email prior to the start of class with access instructions, the discounted pricing and information on opting out.

How do I pay for my access?

The access is free through the Friday of week 2. After that, all enrolled students who have not opted-out of the program or dropped the course will have the discounted price billed to their Student Account.

What does it mean to opt-out?

If you do not wish to participate in Inclusive Access, you have until the add/drop day to opt-out of the program online (the opt-out procedure will be outlined in your emailed information). If you opt-out by the deadline given, access to the online content will be turned off and you will not be billed.

I opted out by mistake and realized that I still need my access. Can I opt back in?

Yes if it's before the Friday of week 2. Simply email the Inclusive Access team at help@redshelf.com to request that your access be reinstated.

I did not opt-out, but I did not register my access or use the online platform. Will I still be billed?

Yes. All students who are enrolled in a course using Inclusive Access are automatically considered part of the program. To avoid being billed you must opt-out online before the Friday of week 2.

I dropped the course. Do I still need to opt-out?

Students who drop the course before the add/drop deadline will automatically be "opted out" and will not be billed. There are no refunds for students who drop after the add/drop deadline.

I forgot to opt-out and missed the deadline. Can I still get a refund?

There are no refunds once billing has been completed.

I didn't get an email about my course, but other students in my class did. Was I sent an email?

All enrolled students are emailed about the program to their MSOE email address. If it is not in a spam folder or was accidentally deleted, email the Inclusive Access team at help@redshelf.com for access instructions.


Please feel free to contact us at the bookstore if you have further questions or require additional information.

Dave Abrahamson
General Manager
abrahams@msoe.edu (414)277-6900

Kathy Griesmaier
Assistant Manager
griesmaier@msoe.edu (414)277-7173








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